Field Service Engineer Intern

Company Overview:

The company was founded in May of 1966. As it was for most companies starting out in the mid-60’s, the company’s start was modest. With limited financial resources, the company established its headquarters in the Palo Alto, CA home of one of its founders. At that time, the most pressing need was for a 220-volt power outlet, which forced the company’s brain trust to build their first laser in a laundry room. In the summer of 1966, next to a washer and dryer, and using a piece of rain gutter as a key component, the company’s founders began building their first laser. Four months later, the company unveiled the very first CO2 commercially available laser.

Today, this company is one of the world’s leading photonics manufacturers and innovators. With headquarters in the heart of Silicon Valley, California, and offices spanning the globe, the company offers a unique and distinct product portfolio that touches many different markets and industries.

It is one of the world’s leading providers of lasers and laser-based solutions. The company designs, manufactures, and markets laser sources, laser tools, accessories and components for a wide range of markets and applications. In addition to laser sources and tools, it also offers cutting-edge beam forming and beam guidance systems as well as laser beam measurement and control equipment. The capabilities of the company’s products are diverse and are used in a wide range of markets and applications: micro electronics (including semiconductor test and measurement, advanced packaging, production of flat panel displays and solar cells); graphic arts and display; materials processing; instrumentation for biotechnology and medical imaging; and, of course, in advanced engineering, genetics, biology, chemistry, and physics.

Internship Overview:

Responsibilities:

• Analyze, diagnose, and troubleshoot system problems via telephone or at customer sites
• Perform installations, repairs, upgrades and preventive maintenance on installed systems at customer sites
• Maintain appropriate tools and keep on hand and as required
• Travel as required for the purpose of performing service activities at customer sites
• Prepare and maintain accurate logs, equipment performance data, service records, parts usage documentation and diagnostic updates
• Serve as a point of contact between customers and the engineering team: communicate customer requirements, system performance, and reliability issues
• Provide customer training for their installed laser system

Requirements:

• Degree or studying towards a degree in engineering
• Design experience of digital and analog circuit is preferred
• Self-driven and able to work independently, with excellent interpersonal skills
• Good at technical problem analysis and solving
• Good communication skills
• Team player